Introducing Chill Brother of the Month: Troy Pope

The Chill Brothers would like to recognize Chill Brothers Service Manager, Troy Pope as our employee spotlight of the month! Troy loves the growth model of the company and loves seeing everyone grow and succeed. Outside of work, Troy loves to ride his motorcycle and spend time with his family. Want to know more about Troy and his role within the company? Read more: 

What are your daily duties? 

“My daily duties include training the technicians in both the customer service relations and the technical side. I look at all of their invoices to make sure that they are properly set up, I help them make sure that their work vans are stocked and ready to service the customer, train the customer service representatives to make sure that are providing the best experience for our customer when they call in, help technician get quotes and help find parts and materials that are needed and help with any questions or concerns that a customer or a technician might have.”  

What is the most rewarding part about your role? 

“The most rewarding part about my job here at The Chill Brothers is being able to speak my knowledge to the folks that haven’t been in the industry as long as I have. I first started in HVAC in 1997 and I have been doing it for quite some time, but it’s enjoyable and rewarding which is why I have stuck with it.” 

What makes The Chill Brothers services different from other HVAC companies?

“The Chill Brothers services are different from others in the industry because of their innovation. They’ve changed the way we look at needing and wanting and using air conditioning and heating equipment to the public.” 

What has been your favorite memory with The Chill Brothers? 

“My favorite memory here at The Chill Brothers has been the successes of the people that I work with, seeing them happy and seeing them succeed has been an amazing journey.” 

How do you stay motivated? 

“At this point, I motivate myself and my team by showing them the path to advancement. There is a lot of growth that is in front of us and showing them that they can achieve the goals that they’ve set in front of them. That is what keeps me smiling and motivating and also being able to pass it onto my coworker to help motivate them.” 

What do you do in your free time?

“My family is the most important thing. I spend a lot of time with my children and grandchildren. If I’m not spending time with them, I’m on my bike riding roads around the Woodlands and in Houston. I am also into every kind of sport that there is. I enjoy football, baseball, motorcycling and more. I am just an athletic and competitive person.”  

How would you describe The Chill Brothers? 

“In a few worlds, I would describe The Chill Brothers as innovative and team oriented.”  

What is something you wish more people knew about HVAC?

“I wish more people knew about their HVAC system in terms of maintenance; maintenance is so important to the efficiency, the life and longevity and even the warranty. Knowing that it needs maintenance twice a year, every year, whether its’ running good or not, it’s so important and so many people don’t realize it.” 

View the full video here:

Francis Kaspar

I’m Francis Kaspar, a 35-year-old HVAC technician with over 10 years of experience in the industry. I hold a certification in HVAC technology from Texas State Technical College, where I gained hands-on skills that shaped my career.

Currently, I’m working at The Chill Brothers, specializing in AC installation, repair, and energy-efficient solutions. Outside of work, I enjoy spending time with my wife and two kids.

I’m also passionate about sharing my HVAC knowledge written by articles that provide practical tips and tricks for homeowners.